Refund Policy

At Luxe by M, we want to ensure your satisfaction with every purchase. Our refund policy is designed to provide you with clear guidelines for requesting refunds. Please review the following information:

Eligibility for Refunds:

  1. Product Condition: To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when it was received.
  2. Time Frame: You have 14 days from the date of purchase to request a refund. After this period, we may not be able to process your refund.
  3. Hand Tags: Returns will only be accepted if hand tag remains attached to the clothing.

Refund Process:

  1. Contact Us: To initiate a refund, please contact our customer support team at Infoluxebym@gmail.com Provide your order number and a brief explanation of why you are requesting a refund.
  2. Return Shipping: Unless the product arrived damaged or was shipped incorrectly, you are responsible for return shipping costs.
  3. Refund Confirmation: Once we receive and inspect the returned product, we will notify you of the status of your refund. If approved, your refund will be processed, and the credit will be issued to your original payment method. Please remember it can take some time for your bank to process the refund.

Final Sale Items are NON Refundable:

All Sale and CLEARANCE items are final sale. We do not offer any exchanges or store credits on these items. Items that are not eligible for refunds, include gift cards and final sale items.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us within 14 days of receiving it. We will provide instructions for returning the item or arranging for a replacement at no additional cost.

Cancellations:

If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a full refund. If the order has already been shipped, the standard refund process will apply.

Contact Information:

For any questions or concerns regarding our refund policy, please reach out to our customer support team at Infoluxebym.com

Thank you for choosing Luxe by M. We are committed to your satisfaction and are here to assist you with any refund requests or inquiries you may have.